Refund policy
Return Policy
We hope that your happy with your purchase. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this time frame, your item would not be eligible for return.
Items purchased at a discount of 25% or more and items in a SALE category are FINAL SALE. The following items are FINAL SALE: accessories, leggings, bodysuits, graphic tee's, sweatshirts, swimwear and athletic wear.
If you return a final sale item or send back a late return, there will be a 20% restocking fee deducted from your store credit. Due to hygiene reasons, bodysuits, swimwear, leggings, etc, will not be accepted.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
We do not offer exchanges.
Return Instructions
The customer is responsible for return shipping costs. Options are USPS, UPS, and FedEx.
No return authorization is needed, simply ship your item to:
Off The Wall Fashions Boutique 14, Bees Creek Court, Missouri City, Tx 77459
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
Shoe boxes should be shipped back in a polymailer (shipping bag) or box to protect the items. Shoes sent back with shipping labels directly on the shoe box will result in a 20% restocking deducted from your store credit.
Once we receive your return, please allow 5-7 days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged Items
Damaged items must be reported within two days of the receipt of your order. Please email us at hweav@offthewallfashionsboutique.com and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hweav@offthewallfashionsboutique.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hweav@offthewallfashionsboutique.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.